Vulnerabilities (CVE)

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CVE Vendors Products Updated CVSS v2 CVSS v3
CVE-2020-1768 1 Otrs 1 Otrs 2020-02-11 5.5 MEDIUM 5.4 MEDIUM
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
CVE-2020-1767 1 Otrs 1 Otrs 2020-01-29 3.5 LOW 4.3 MEDIUM
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2013-2625 3 Debian, Opensuse, Otrs 5 Debian Linux, Opensuse, Faq and 2 more 2019-12-19 6.4 MEDIUM 6.5 MEDIUM
An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS ITSM before 3.2.3, 3.1.8, and 3.0.7, and FAQ before 2.2.3, 2.1.4, and 2.0.8. Access rights by the object linking mechanism is not verified
CVE-2019-9753 1 Otrs 1 Otrs 2019-10-09 4.0 MEDIUM 4.3 MEDIUM
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
CVE-2018-19143 2 Debian, Otrs 2 Debian Linux, Open Ticket Request System 2019-10-03 5.5 MEDIUM 6.5 MEDIUM
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
CVE-2019-10066 1 Otrs 1 Otrs 2019-05-22 3.5 LOW 5.4 MEDIUM
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17, and OTRSAppointmentCalendar 5.0.x through 5.0.12. An attacker who is logged into OTRS as an agent with appropriate permissions may create a carefully crafted calendar appointment in order to cause execution of JavaScript in the context of OTRS.
CVE-2017-16854 2 Debian, Otrs 2 Debian Linux, Otrs 2019-04-29 4.0 MEDIUM 6.5 MEDIUM
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
CVE-2018-20800 1 Otrs 1 Otrs 2019-03-18 5.5 MEDIUM 6.5 MEDIUM
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
CVE-2019-9751 1 Otrs 1 Otrs 2019-03-15 3.5 LOW 4.8 MEDIUM
An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm.
CVE-2018-19141 2 Debian, Otrs 2 Debian Linux, Open Ticket Request System 2018-12-12 3.5 LOW 4.8 MEDIUM
Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
CVE-2018-19142 1 Otrs 1 Open Ticket Request System 2018-12-12 3.5 LOW 4.8 MEDIUM
Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.
CVE-2018-16587 2 Debian, Otrs 2 Debian Linux, Open Ticket Request System 2018-11-21 5.8 MEDIUM 6.5 MEDIUM
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
CVE-2018-10198 1 Otrs 1 Otrs 2018-07-31 4.0 MEDIUM 4.3 MEDIUM
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
CVE-2017-9299 1 Otrs 1 Otrs 2017-11-24 4.3 MEDIUM 6.1 MEDIUM
Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=[XSS] and Direction=[XSS] attacks. NOTE: this CVE may have limited relevance because it represents a 2017 discovery of an issue in software from 2014. The 3.3.20 release, for example, is not affected.
CVE-2016-9139 1 Otrs 1 Otrs 2017-02-18 4.3 MEDIUM 6.1 MEDIUM
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14 allows remote attackers to inject arbitrary web script or HTML via a crafted attachment.