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65 CVE
| CVE | Vendors | Products | Updated | CVSS v2 | CVSS v3 |
|---|---|---|---|---|---|
| CVE-2023-38057 | 1 Otrs | 1 Survey | 2023-08-04 | N/A | 5.4 MEDIUM |
| An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22. | |||||
| CVE-2023-38058 | 1 Otrs | 1 Otrs | 2023-08-01 | N/A | 4.3 MEDIUM |
| An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35. | |||||
| CVE-2020-1765 | 3 Debian, Opensuse, Otrs | 4 Debian Linux, Backports Sle, Leap and 1 more | 2022-07-25 | 5.0 MEDIUM | 5.3 MEDIUM |
| An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. | |||||
| CVE-2022-32741 | 1 Otrs | 1 Otrs | 2022-06-22 | 5.0 MEDIUM | 5.3 MEDIUM |
| Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time. | |||||
| CVE-2022-32740 | 1 Otrs | 1 Otrs | 2022-06-22 | 4.3 MEDIUM | 5.3 MEDIUM |
| A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances. | |||||
| CVE-2022-32739 | 1 Otrs | 2 Calendar Resource Planning, Otrs | 2022-06-22 | 5.0 MEDIUM | 5.3 MEDIUM |
| When Secure::DisableBanner system configuration has been disabled and agent shares his calendar via public URL, received ICS file contains OTRS release number. | |||||
| CVE-2019-9752 | 2 Opensuse, Otrs | 3 Backports Sle, Leap, Otrs | 2022-05-03 | 3.5 LOW | 5.4 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm. | |||||
| CVE-2019-18179 | 3 Debian, Opensuse, Otrs | 4 Debian Linux, Backports Sle, Leap and 1 more | 2022-05-03 | 4.0 MEDIUM | 4.3 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions. | |||||
| CVE-2022-0473 | 1 Otrs | 1 Otrs | 2022-02-14 | 3.5 LOW | 4.8 MEDIUM |
| OTRS administrators can configure dynamic field and inject malicious JavaScript code in the error message of the regular expression check. When used in the agent interface, malicious code might be exectued in the browser. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.31 and prior versions. | |||||
| CVE-2021-36097 | 1 Otrs | 1 Otrs | 2021-10-21 | 4.0 MEDIUM | 4.3 MEDIUM |
| Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions. | |||||
| CVE-2020-1775 | 1 Otrs | 1 Otrs | 2021-10-19 | 4.3 MEDIUM | 4.3 MEDIUM |
| BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions. | |||||
| CVE-2020-1779 | 1 Otrs | 1 Ticket Forms | 2021-10-19 | 4.0 MEDIUM | 4.9 MEDIUM |
| When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions. | |||||
| CVE-2020-1777 | 1 Otrs | 1 Otrs | 2021-10-19 | 5.0 MEDIUM | 5.3 MEDIUM |
| Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions. | |||||
| CVE-2020-1774 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2021-09-14 | 4.0 MEDIUM | 4.9 MEDIUM |
| When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions. | |||||
| CVE-2020-1770 | 3 Debian, Opensuse, Otrs | 4 Debian Linux, Backports Sle, Leap and 1 more | 2021-09-14 | 4.0 MEDIUM | 4.3 MEDIUM |
| Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. | |||||
| CVE-2020-1769 | 2 Opensuse, Otrs | 3 Backports Sle, Leap, Otrs | 2021-09-14 | 4.0 MEDIUM | 4.3 MEDIUM |
| In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. | |||||
| CVE-2021-36096 | 1 Otrs | 1 Otrs | 2021-09-13 | 4.0 MEDIUM | 4.9 MEDIUM |
| Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions. | |||||
| CVE-2021-36093 | 1 Otrs | 1 Otrs | 2021-09-09 | 5.0 MEDIUM | 5.3 MEDIUM |
| It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions. | |||||
| CVE-2021-36094 | 1 Otrs | 1 Otrs | 2021-09-09 | 3.5 LOW | 5.4 MEDIUM |
| It's possible to craft a request for appointment edit screen, which could lead to the XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions. | |||||
| CVE-2021-36095 | 1 Otrs | 1 Otrs | 2021-09-09 | 5.0 MEDIUM | 5.3 MEDIUM |
| Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions. | |||||
| CVE-2013-4718 | 1 Otrs | 2 Otrs, Otrs Itsm | 2021-08-17 | 3.5 LOW | 5.4 MEDIUM |
| Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) ITSM 3.0.x before 3.0.9, 3.1.x before 3.1.10, and 3.2.x before 3.2.7 allows remote authenticated users to inject arbitrary web script or HTML via an ITSM ConfigItem search. | |||||
| CVE-2021-36091 | 1 Otrs | 1 Otrs | 2021-08-04 | 4.0 MEDIUM | 4.3 MEDIUM |
| Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27. | |||||
| CVE-2021-21443 | 1 Otrs | 1 Otrs | 2021-08-04 | 4.0 MEDIUM | 4.3 MEDIUM |
| Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27. | |||||
| CVE-2021-21442 | 1 Otrs | 1 Time Accounting | 2021-08-04 | 4.3 MEDIUM | 5.4 MEDIUM |
| In the project create screen it's possible to inject malicious JS code to the certain fields. The code might be executed in the Reporting screen. This issue affects: OTRS AG Time Accounting: 7.0.x versions prior to 7.0.19. | |||||
| CVE-2021-36092 | 1 Otrs | 1 Otrs | 2021-08-04 | 4.3 MEDIUM | 6.1 MEDIUM |
| It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions. | |||||
| CVE-2021-21440 | 1 Otrs | 1 Otrs | 2021-08-04 | 4.0 MEDIUM | 6.5 MEDIUM |
| Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions. | |||||
| CVE-2021-21439 | 1 Otrs | 1 Otrs | 2021-06-29 | 4.3 MEDIUM | 6.5 MEDIUM |
| DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions. | |||||
| CVE-2021-21437 | 1 Otrs | 2 Itsmconfigurationmanagement, Otrscisincustomerfrontend | 2021-03-25 | 4.0 MEDIUM | 4.3 MEDIUM |
| Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions | |||||
| CVE-2021-21438 | 1 Otrs | 2 Faq, Otrs | 2021-03-25 | 4.0 MEDIUM | 4.3 MEDIUM |
| Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions. | |||||
| CVE-2021-21436 | 1 Otrs | 1 Cis In Customer Frontend | 2021-02-10 | 4.0 MEDIUM | 4.3 MEDIUM |
| Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions. | |||||
| CVE-2021-21435 | 1 Otrs | 1 Otrs | 2021-02-09 | 4.3 MEDIUM | 6.5 MEDIUM |
| Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions. | |||||
| CVE-2021-21434 | 1 Otrs | 1 Survey | 2021-02-09 | 3.5 LOW | 4.8 MEDIUM |
| Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface (i.e. another agent who wants to make changes in the survey). This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions. | |||||
| CVE-2020-1778 | 1 Otrs | 1 Otrs | 2020-12-03 | 4.0 MEDIUM | 4.3 MEDIUM |
| When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions. | |||||
| CVE-2019-16375 | 1 Otrs | 1 Otrs | 2020-09-23 | 3.5 LOW | 5.4 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article. | |||||
| CVE-2019-10067 | 1 Otrs | 1 Otrs | 2020-09-23 | 3.5 LOW | 5.4 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS. | |||||
| CVE-2019-12248 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2020-09-23 | 4.3 MEDIUM | 4.3 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources. | |||||
| CVE-2019-12497 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2020-09-23 | 5.0 MEDIUM | 5.3 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes. | |||||
| CVE-2019-12746 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2020-09-23 | 4.3 MEDIUM | 6.5 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user. | |||||
| CVE-2019-13457 | 1 Otrs | 1 Otrs | 2020-09-23 | 4.0 MEDIUM | 4.3 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on. | |||||
| CVE-2019-13458 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2020-09-23 | 4.0 MEDIUM | 6.5 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords. | |||||
| CVE-2019-9892 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2020-09-23 | 4.0 MEDIUM | 6.5 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem. | |||||
| CVE-2020-1766 | 1 Otrs | 1 Otrs | 2020-09-23 | 4.3 MEDIUM | 6.1 MEDIUM |
| Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. | |||||
| CVE-2020-1771 | 1 Otrs | 1 Otrs | 2020-09-23 | 3.5 LOW | 5.4 MEDIUM |
| Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. | |||||
| CVE-2018-16586 | 2 Debian, Otrs | 2 Debian Linux, Open Ticket Request System | 2020-08-24 | 4.3 MEDIUM | 4.3 MEDIUM |
| In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources. | |||||
| CVE-2019-10065 | 1 Otrs | 1 Otrs | 2020-08-24 | 4.0 MEDIUM | 4.3 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753. | |||||
| CVE-2018-11563 | 1 Otrs | 1 Otrs | 2020-08-24 | 4.9 MEDIUM | 4.6 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application. | |||||
| CVE-2020-1776 | 1 Otrs | 1 Otrs | 2020-07-24 | 4.0 MEDIUM | 4.3 MEDIUM |
| When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions. | |||||
| CVE-2013-3551 | 1 Otrs | 2 Otrs, Otrs Itsm | 2020-02-26 | 4.0 MEDIUM | 6.5 MEDIUM |
| Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism. | |||||
| CVE-2013-4088 | 1 Otrs | 1 Otrs | 2020-02-26 | 4.0 MEDIUM | 6.5 MEDIUM |
| Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism. | |||||
| CVE-2013-2637 | 2 Opensuse, Otrs | 3 Opensuse, Faq, Otrs Itsm | 2020-02-18 | 4.3 MEDIUM | 6.1 MEDIUM |
| A Cross-Site Scripting (XSS) Vulnerability exists in OTRS ITSM prior to 3.2.4, 3.1.8, and 3.0.7 and FAQ prior to 2.1.4 and 2.0.8 via changes, workorder items, and FAQ articles, which could let a remote malicious user execute arbitrary code. | |||||