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Total
113 CVE
| CVE | Vendors | Products | Updated | CVSS v2 | CVSS v3 |
|---|---|---|---|---|---|
| CVE-2013-3551 | 1 Otrs | 2 Otrs, Otrs Itsm | 2020-02-26 | 4.0 MEDIUM | 6.5 MEDIUM |
| Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism. | |||||
| CVE-2013-4088 | 1 Otrs | 1 Otrs | 2020-02-26 | 4.0 MEDIUM | 6.5 MEDIUM |
| Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism. | |||||
| CVE-2020-1768 | 1 Otrs | 1 Otrs | 2020-02-11 | 5.5 MEDIUM | 5.4 MEDIUM |
| The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions. | |||||
| CVE-2020-1767 | 1 Otrs | 1 Otrs | 2020-01-29 | 3.5 LOW | 4.3 MEDIUM |
| Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. | |||||
| CVE-2019-9753 | 1 Otrs | 1 Otrs | 2019-10-09 | 4.0 MEDIUM | 4.3 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items. | |||||
| CVE-2017-15864 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2019-10-03 | 4.0 MEDIUM | 8.8 HIGH |
| In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password. | |||||
| CVE-2017-14635 | 1 Otrs | 1 Otrs | 2019-10-03 | 6.5 MEDIUM | 8.8 HIGH |
| In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection. | |||||
| CVE-2017-17476 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2019-10-03 | 6.8 MEDIUM | 8.8 HIGH |
| Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support is disabled, might allow remote attackers to hijack web sessions and consequently gain privileges via a crafted email. | |||||
| CVE-2017-9324 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2019-10-03 | 6.5 MEDIUM | 8.8 HIGH |
| In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end. | |||||
| CVE-2019-10066 | 1 Otrs | 1 Otrs | 2019-05-22 | 3.5 LOW | 5.4 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17, and OTRSAppointmentCalendar 5.0.x through 5.0.12. An attacker who is logged into OTRS as an agent with appropriate permissions may create a carefully crafted calendar appointment in order to cause execution of JavaScript in the context of OTRS. | |||||
| CVE-2017-16664 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2019-05-08 | 6.5 MEDIUM | 8.8 HIGH |
| Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation. | |||||
| CVE-2017-16854 | 2 Debian, Otrs | 2 Debian Linux, Otrs | 2019-04-29 | 4.0 MEDIUM | 6.5 MEDIUM |
| In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets. | |||||
| CVE-2018-20800 | 1 Otrs | 1 Otrs | 2019-03-18 | 5.5 MEDIUM | 6.5 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table. | |||||
| CVE-2019-9751 | 1 Otrs | 1 Otrs | 2019-03-15 | 3.5 LOW | 4.8 MEDIUM |
| An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm. | |||||
| CVE-2008-1515 | 1 Otrs | 1 Otrs | 2018-10-31 | 6.4 MEDIUM | N/A |
| The SOAP interface in OTRS 2.1.x before 2.1.8 and 2.2.x before 2.2.6 allows remote attackers to "read and modify objects" via SOAP requests, related to "Missing security checks." | |||||
| CVE-2014-2554 | 2 Opensuse, Otrs | 2 Opensuse, Otrs | 2018-10-30 | 4.3 MEDIUM | N/A |
| OTRS 3.1.x before 3.1.21, 3.2.x before 3.2.16, and 3.3.x before 3.3.6 allows remote attackers to conduct clickjacking attacks via an IFRAME element. | |||||
| CVE-2007-2524 | 1 Otrs | 1 Otrs | 2018-10-16 | 4.3 MEDIUM | N/A |
| Cross-site scripting (XSS) vulnerability in index.pl in Open Ticket Request System (OTRS) 2.0.x allows remote attackers to inject arbitrary web script or HTML via the Subaction parameter in an AgentTicketMailbox Action. NOTE: DEBIAN:DSA-1299 originally used this identifier for an ipsec-tools issue, but the proper identifier for the ipsec-tools issue is CVE-2007-1841. | |||||
| CVE-2012-4751 | 1 Otrs | 1 Otrs | 2018-08-13 | 4.3 MEDIUM | N/A |
| Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element. | |||||
| CVE-2012-4600 | 1 Otrs | 2 Otrs, Otrs Itsm | 2018-08-13 | 2.6 LOW | N/A |
| Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags. | |||||
| CVE-2018-10198 | 1 Otrs | 1 Otrs | 2018-07-31 | 4.0 MEDIUM | 4.3 MEDIUM |
| An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets. | |||||
| CVE-2018-7567 | 1 Otrs | 1 Otrs | 2018-03-29 | 9.0 HIGH | 7.2 HIGH |
| ** DISPUTED ** In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary." | |||||
| CVE-2017-9299 | 1 Otrs | 1 Otrs | 2017-11-24 | 4.3 MEDIUM | 6.1 MEDIUM |
| Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=[XSS] and Direction=[XSS] attacks. NOTE: this CVE may have limited relevance because it represents a 2017 discovery of an issue in software from 2014. The 3.3.20 release, for example, is not affected. | |||||
| CVE-2011-2385 | 1 Otrs | 2 Iphonehandle, Otrs | 2017-08-29 | 6.5 MEDIUM | N/A |
| The iPhoneHandle package 0.9.x before 0.9.7 and 1.0.x before 1.0.3 in Open Ticket Request System (OTRS) does not properly restrict use of the iPhoneHandle interface, which allows remote authenticated users to gain privileges, and consequently read or modify OTRS core objects, via unspecified vectors. | |||||
| CVE-2011-1518 | 1 Otrs | 1 Otrs | 2017-08-17 | 4.3 MEDIUM | N/A |
| Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) 2.4.x before 2.4.10 and 3.x before 3.0.7 allow remote attackers to inject arbitrary web script or HTML via unspecified vectors. | |||||
| CVE-2011-1433 | 1 Otrs | 1 Otrs | 2017-08-17 | 5.0 MEDIUM | N/A |
| The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0.6 place cleartext credentials into the session data in the database, which makes it easier for context-dependent attackers to obtain sensitive information by reading the _UserLogin and _UserPW fields. | |||||
| CVE-2010-3476 | 1 Otrs | 1 Otrs | 2017-08-17 | 5.0 MEDIUM | N/A |
| Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080. | |||||
| CVE-2010-2080 | 1 Otrs | 1 Otrs | 2017-08-17 | 3.5 LOW | N/A |
| Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 allow remote authenticated users to inject arbitrary web script or HTML via unspecified vectors. | |||||
| CVE-2005-3894 | 1 Otrs | 1 Otrs | 2017-07-20 | 4.3 MEDIUM | N/A |
| Multiple cross-site scripting (XSS) vulnerabilities in index.pl in Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3 allow remote authenticated users to inject arbitrary web script or HTML via (1) hex-encoded values in the QueueID parameter and (2) Action parameters. | |||||
| CVE-2005-3893 | 1 Otrs | 1 Otrs | 2017-07-20 | 7.5 HIGH | N/A |
| Multiple SQL injection vulnerabilities in index.pl in Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3 allow remote attackers to execute arbitrary SQL commands and bypass authentication via the (1) user parameter in the Login action, and remote authenticated users via the (2) TicketID and (3) ArticleID parameters of the AgentTicketPlain action. | |||||
| CVE-2005-3895 | 1 Otrs | 1 Otrs | 2017-07-20 | 5.8 MEDIUM | N/A |
| Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3, when AttachmentDownloadType is set to inline, renders text/html e-mail attachments as HTML in the browser when the queue moderator attempts to download the attachment, which allows remote attackers to execute arbitrary web script or HTML. NOTE: this particular issue is referred to as XSS by some sources. | |||||
| CVE-2016-9139 | 1 Otrs | 1 Otrs | 2017-02-18 | 4.3 MEDIUM | 6.1 MEDIUM |
| Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14 allows remote attackers to inject arbitrary web script or HTML via a crafted attachment. | |||||
| CVE-2014-1471 | 1 Otrs | 1 Otrs | 2016-06-02 | 7.5 HIGH | N/A |
| SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL. | |||||
| CVE-2014-1695 | 1 Otrs | 1 Otrs | 2015-10-13 | 4.3 MEDIUM | N/A |
| Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15, and 3.3.x before 3.3.5 allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email. | |||||
| CVE-2014-2553 | 1 Otrs | 1 Otrs | 2014-05-05 | 3.5 LOW | N/A |
| Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.21, 3.2.x before 3.2.16, and 3.3.x before 3.3.6 allows remote authenticated users to inject arbitrary web script or HTML via vectors related to dynamic fields. | |||||
| CVE-2014-1694 | 1 Otrs | 1 Otrs | 2014-03-06 | 6.8 MEDIUM | N/A |
| Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets. | |||||
| CVE-2012-2582 | 1 Otrs | 2 Otrs, Otrs Itsm | 2013-03-22 | 4.3 MEDIUM | N/A |
| Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element. | |||||
| CVE-2011-2746 | 1 Otrs | 1 Otrs | 2011-09-23 | 4.0 MEDIUM | N/A |
| Unspecified vulnerability in Kernel/Modules/AdminPackageManager.pm in OTRS-Core in Open Ticket Request System (OTRS) 2.x before 2.4.11 and 3.x before 3.0.10 allows remote authenticated administrators to read arbitrary files via unknown vectors. | |||||
| CVE-2011-0456 | 1 Otrs | 1 Otrs | 2011-08-26 | 7.5 HIGH | N/A |
| webscript.pl in Open Ticket Request System (OTRS) 2.3.4 and earlier allows remote attackers to execute arbitrary commands via unspecified vectors, related to a "command injection vulnerability." | |||||
| CVE-2008-7278 | 1 Otrs | 1 Otrs | 2011-03-22 | 5.0 MEDIUM | N/A |
| The S/MIME feature in Open Ticket Request System (OTRS) before 2.2.5, and 2.3.x before 2.3.0-beta1, does not properly configure the RANDFILE environment variable for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file. | |||||
| CVE-2010-4768 | 1 Otrs | 1 Otrs | 2011-03-22 | 6.0 MEDIUM | N/A |
| Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions. | |||||
| CVE-2010-4767 | 1 Otrs | 1 Otrs | 2011-03-22 | 5.0 MEDIUM | N/A |
| Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox. | |||||
| CVE-2010-4766 | 1 Otrs | 1 Otrs | 2011-03-22 | 4.3 MEDIUM | N/A |
| The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentially sensitive image information in opportunistic circumstances by reading a forwarded message in a standard e-mail client. | |||||
| CVE-2010-4765 | 1 Otrs | 1 Otrs | 2011-03-22 | 4.9 MEDIUM | N/A |
| Race condition in the Kernel::System::Main::FileWrite method in Open Ticket Request System (OTRS) before 2.4.8 allows remote authenticated users to corrupt the TicketCounter.log data in opportunistic circumstances by creating tickets. | |||||
| CVE-2010-4764 | 1 Otrs | 1 Otrs | 2011-03-22 | 5.0 MEDIUM | N/A |
| Open Ticket Request System (OTRS) before 2.4.10, and 3.x before 3.0.3, does not present warnings about incoming encrypted e-mail messages that were based on revoked PGP or GPG keys, which makes it easier for remote attackers to spoof e-mail communication by leveraging a key that has a revocation signature. | |||||
| CVE-2010-4763 | 1 Otrs | 1 Otrs | 2011-03-22 | 6.5 MEDIUM | N/A |
| The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections. | |||||
| CVE-2010-4762 | 1 Otrs | 1 Otrs | 2011-03-22 | 3.5 LOW | N/A |
| Cross-site scripting (XSS) vulnerability in the rich-text-editor component in Open Ticket Request System (OTRS) before 3.0.0-beta2 allows remote authenticated users to inject arbitrary web script or HTML by using the "source code" feature in the customer interface. | |||||
| CVE-2010-4761 | 1 Otrs | 1 Otrs | 2011-03-22 | 4.0 MEDIUM | N/A |
| The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog. | |||||
| CVE-2010-4760 | 1 Otrs | 1 Otrs | 2011-03-22 | 3.5 LOW | N/A |
| Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket. | |||||
| CVE-2010-4759 | 1 Otrs | 1 Otrs | 2011-03-22 | 4.0 MEDIUM | N/A |
| Open Ticket Request System (OTRS) before 3.0.0-beta7 does not properly restrict the ticket ages that are within the scope of a search, which allows remote authenticated users to cause a denial of service (daemon hang) via a fulltext search. | |||||
| CVE-2010-4758 | 1 Otrs | 1 Otrs | 2011-03-22 | 1.9 LOW | N/A |
| installer.pl in Open Ticket Request System (OTRS) before 3.0.3 has an Inbound Mail Password field that uses the text type, instead of the password type, for its INPUT element, which makes it easier for physically proximate attackers to obtain the password by reading the workstation screen. | |||||